When lives are on the line, every second counts. Our client, a major telecommunications provider, faced a critical challenge with their emergency call routing system that could mean the difference between life and death for their customers.

The existing emergency routing system was dangerously outdated, only directing calls to the nearest emergency center based on the customer’s billing address from their contract. This approach failed customers who were traveling, at work, or simply away from home during emergencies. The client needed a solution that could pinpoint a caller’s actual location in real-time without accessing GPS data, while maintaining the highest security standards for this sensitive, life-critical service.