Smart Solutions, Proven Outcomes
Project Success Story: WiFi Support Optimization
A major telecommunications provider faced rising costs from WiFi support calls. Their agents were trapped in a maze of multiple diagnostic systems, each requiring different skills for various CPE brands. Every customer call became a time-consuming puzzle as agents switched interfaces, searched fragmented databases, and struggled without visibility into neighborhood interference patterns. The result? Longer calls, declining customer satisfaction, and growing operational expenses — creating a clear need for change.
Faster Diagnosis Smarter Support
The transformation delivered meaningful improvements across multiple areas. Agents reported faster and more accurate diagnosis capabilities, while the streamlined troubleshooting process enhanced their ability to resolve issues effectively. The unified approach contributed to operational efficiencies, and the optimized data collection reduced unnecessary network traffic to CPE devices. The comprehensive visibility our platform provides has enabled our client to take a more proactive approach to customer support.
We optimized their entire approach with a unified WiFi diagnostic section in their exsiting platform. Instead of juggling multiple systems, agents now access everything through a single, intelligent dashboard that works seamlessly with any CPE brand or model. The platform combines real-time diagnostics with historical data patterns, while smart integration ensures it fits perfectly into existing workflows without disrupting operations.
The real breakthrough came from comprehensive data visibility. Our platform includes neighborhood scanning capabilities that provide crucial context about interference patterns, while the unified data foundation enables our clients to implement automated solutions for common configuration issues. With complete diagnostic information at their fingertips, many problems can now be identified and addressed before escalating to customer calls.
Contact
LEAVE US A MESSAGE
Robert Bluschke
Chief Commercial Officer
Tel. +49 (0) 30 555 790 47 0
contact@networkedassets.com